Refund & Return Policy

FLORIDALY LLC – Refund & Return Policy

Last updated: 2026

Thank you for shopping with FLORIDALY LLC. We want you to be completely satisfied with your purchase. Please review our return and refund policy below:

1. 30-Day Return Window

You may request a return within 30 days of receiving your order. To be eligible for a return:

• The item must be unused, uninstalled, and in the same condition that you received it.

• The item must be in its original manufacturer packaging with all accessories, manuals, wiring harnesses, and serial number barcodes intact.

• Factory-sealed electronics (e.g., chartplotters, radars, transducers) must have their original security seals unbroken.

2. Return Authorization (RMA Required)

All returns require prior authorization. Do not send your purchase back to the manufacturer or the return address on the package without contacting us first.

To initiate a return, email us at sales@floridaly.com with your order number, proof of purchase, and the reason for return. Once approved, we will provide you with a Return Merchandise Authorization (RMA) number and the designated return warehouse address.

3. Restocking Fees & Return Shipping

• Customer Remorse / Ordered by Mistake: Return shipping is the responsibility of the customer. A restocking fee of up to 15% may apply to cover inspection, testing, and warehouse processing fees.

• Damaged or Defective Items: If your item arrives damaged in transit or defective out of the box, notify us within 48 hours of delivery with photos of the packaging and damage. We will provide a prepaid return label and issue a replacement or full refund upon verification.

4. Refunds

Once your return is received and inspected at the fulfillment facility, we will notify you of the approval status. Approved refunds are processed back to your original method of payment within 5–7 business days.